Terms and Conditions of Sale

  1. Prices & Taxes
    Purchaser is liable for any taxes, or charges imposed by law on the sale or delivery of merchandise. All prices are those in effect on the date of invoice. AnD Cable Products, Inc. reserves the right to change prices without notice. For current pricing call 1-800-394-3008.
  2. Shipping
    Normally  we ship orders via UPS from our Concord, CA facility. Ground, 2 day, 3 day air and overnight services are available. Exceptions can be made. Call your account manager or service representative for details.
  3. Product Warranties
    Custom built cables, customized switchboxes and tools are guaranteed sixty (60) days. Velcro® products come with a one (1) year warranty. AnD Cable Products Zero U horizontal cable manager range, vertical cable manager range, Unitag® products, fiber optic network products and connectors are backed unconditionally by an Unlimited Lifetime Warranty. If one of our products is found to be defective for any reason, we will send you a new one at our cost. AnD Cable Products liability is strictly limited to replacing any defective products at no charge to customer.
  4. Return Policy
    To return products sold by AnD Cable Products, Inc. all customers must call A’n D for an Return Merchandise Authorization (RMA). RMA numbers issued by AnD Cable Products are valid for thirty (30) days from the date of issue. RMA numbers must be prominently displayed on the outside of the shipping carton(s) containing returned goods. Returned goods must be shipped freight prepaid in the original packaging and must include all accessories, manual and packing materials. All returns must be received by AnD Cable Products in re-saleable condition. Upon receipt and inspection of the returned product(s), we will issue a credit memo.

    Call 925-672-3005 and ask for the return merchandise department. Please have the following information ready:
    1. Company Name
    2. Invoice Number
    3. Item number, description, quantity and unit price
    4. Explanation regarding nature of problem
  5. Restocking
    There is a 15% restocking fee for all non-defective merchandise returned within ninety (90) days of purchase. There are no returns for non-defective merchandise after ninety (90) days of date of purchase.
  6. Custom Merchandise
    All custom merchandise must be pre-paid (unless payment terms are agreed) and is “NON-RETURNABLE”. Merchandise ordered incorrectly may in some cases be reconfigured or redesigned at the customers’ expense.
  7. Payments
    Payments are to be received by AnD Cable Products, Inc. within Terms given on date of invoice.
    Mail payment to: AnD Cable Products, Inc. 5356 Clayton Rd, Suite 101C, Concord CA 94521-3200
  8. Delinquent Payments
    If an account becomes thirty (30 days) delinquent of Terms given, Terms are then changed to C.O.D. The C.O.D. terms will be in effect until the account is paid to Terms. Any balance so remaining will incur a service charge at the lesser of the rate of 1½% per month (18% A.P.R.) or the maximum rate permitted by applicable law, until paid. In the event that any suit is necessary, the customer will be responsible for all legal fees incurred, including a reasonable sum for attorney’s fees. There is a $25 service charge on all returned checks.
  9. Bankruptcy
    If purchaser files for bankruptcy, this agreement shall be null and void effective on the day of notice, except for outstanding payments due to AnD Cable Products.